ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED**
FREE Worldwide Shipping
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region. Delivery time is calculated from the time the order is dispatched.
Estimated shipping times:
a) United States, Canada, Italy, Sweden, France, Germany, Finland, Netherlands, Norway, Denmark, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 12 to 25 business days.
b) Spain, Portugal, United Kingdom, Uganda, Israel, Brazil, Venezuela, Turkey, Russia, Czech Republic and to all other countries ~ to 12-35 business days.
c) Mexico, United Arab Emirates, Saudi Arabia, Romania, Peru ~ to 35-48 business days.
d) Cyprus ~ to 35-60 business days.
All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays
Due to the spread of COVID-19, shipping to the following countries have become extremely restricted:
Lebanon, Colombia, Dominican Republic, Philippines, Indonesia, India, Bahrain, Jordan, Egypt , Kuwait, Libya, Mongolia, Djibouti, Somalia, Moldova, Tunisia, Cayman Islands, French Polynesia, Philippines, Ecuador and Maldives, Mauritania, Montenegro, New Caledonia, Honduras, Sri Lanka, South Africa, Samoa, Grenada, Zimbabwe, Bolivia, Nepal, Botswana, Fiji, Argentina - We are currently not able to ship items until further notice. If you would like to continue with an order you can, and we encourage you to email us regularly for status updates. We appreciate your support and pray for you and your loved ones to stay healthy and together during this difficult time.
Sorry, we cannot deliver to Iran!
Delivery times can increase due to unexpected delays caused by Holidays, bad weather or other factors.
A full refund will be granted if a package will not arrive within 60 days from the time of the order.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
There may be some delays due to COVID-19 at the customs in your country. Please take this into account and be patient.
*Usually orders are sending within 1 - 3 business days
**Due to COVID-19 shipping times may be 1-4 weeks delayed
Express Shipping by DHL, FedEx, UPS or equivalent (6-13 days):
For enquiries on upgrading your order to express shipping, please send us an email at ContactUs@shopebong.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that express shipping will cost an additional US$30-$50 per item, depending on the country it is being shipped to.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 2-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
Most items will be processed within 1-2 business days, but could take up to 5 business days. Your order will be dispatch from the nearest warehouse when possible. Please allow extra time for your order to be processed during holidays and sale seasons.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 2 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at ContactUs@shopebong.com soon as possible if you would like to cancel your order.
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at ContactUs@shopebong.com we'll take care of it right away. :)
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
We are not responsible for packages that are lost or irretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location.
We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient. Calidi Store reserves the right to charge a re-shipment fee.
Ebongclothing is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 90 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at ContactUs@shopebong.comand we'll check it out right away.
Disclaimer: Please note that Ebongclothing is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.
DELIVERED BUT NOT DELIVERED
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.
All orders are fulfilled directly from our partners in US and overseas in Hong Kong which allows us to provide you the lowest price on quality items.
Once an order is successfully placed, you will receive an automated email stating that your order is awaiting fulfillment ' this means it is waiting to be sent out. If the item ( s ) you have ordered is not available, you will be issued a store credit or refund for the out-of-stock item. Canceling of Order Once an order is placed, if you choose to cancel that order, you will be issued with Store Credit for the full amount of the purchase.