Shipping policy
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to return it to
TAO: Ebongclothing
9803 Hwy 242 Suite 200
Conroe, TX 77385
- You are eligible for a refund or exchange or store credit for NON'Made to order' and sale / discounted piece(s) if they are returned in their original state unworn, without damage, makeup or deodorant stains with their tags attached to the label.
- SALE Purchases are FINAL! No Exchanges or Refunds
- WE WILL NOT UNDER ANY CIRCUMSTANCES EXCEPT RETURNS ON SAMPLE/CLEARANCE SALE ITEMS
- Please include your order invoice and reason for return with the merchandise for tracking purposes
- Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Availability of a replacement item is not guaranteed.
- Damages must be reported within 1 calendar day of receiving merchandise or cannot be returned on that basis.
- Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
- Original shipping is not refundable.
- Returns are processed within 5-7 business days of receiving your return. We will send you an email confirmation when your return has been received and the Store credit / refund, Minus shipping cost has been issued.
- Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects or qualify for refunds.
- Granted refunds may take up to 7 working days to be processed and transferred back into your account.
- We recommend tracking and insuring and keeping your shipping receipts until your return is processed. The Kemist is not responsible for damaged, missing or packages lost in transit.