Free Shipping orders over $100!!
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Free Shipping orders over $100!!
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Shipping policy

 

RETURNS

 

We have a 14-day return policy, which means you have 14 days after receiving your item to return it to 

TAO: Ebongclothing

9803 Hwy 242 Suite 200
Conroe, TX 77385

 

  • You are eligible for a refund or exchange or store credit for NON'Made to order' and sale / discounted piece(s) if they are returned in their original state unworn, without damage, makeup or deodorant stains with their tags attached to the label.
  • SALE Purchases are FINAL! No Exchanges or Refunds
  • WE WILL NOT UNDER ANY CIRCUMSTANCES EXCEPT RETURNS ON SAMPLE/CLEARANCE SALE ITEMS
  • Please include your order invoice and reason for return with the merchandise for tracking purposes
  • Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Availability of a replacement item is not guaranteed.
  • Damages must be reported within 1 calendar day of receiving merchandise or cannot be returned on that basis.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Original shipping is not refundable.
  • Returns are processed within 5-7  business days of receiving your return. We will send you an email confirmation when your return has been received and the Store credit / refund, Minus shipping cost has been issued.
  • Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.  Clothing patterns may also vary.  These situations do not qualify as defects or qualify for refunds.
  • Granted refunds may take up to  7 working days to be processed and transferred back into your account.
  • We recommend tracking and insuring and keeping your shipping receipts until your return is processed. The Kemist is not responsible for damaged, missing or packages lost in transit.